We don’t encourage returning packages for ecological reasons. We think it’s a great idea to pass on items you end up not liking for yourself, to a friend or neighbour. However – you may return your package to le freddie within 14 days. All of our pieces are vintage and preloved. We measure, wash and repair all items before selling them, but we can’t promise there won’t be signs of history on your garment. Please read to description of the item you love carefully before making the purchase. If you are not satisfied with your order, you may return it to us under certain conditions:
- All original labels should still be attached.
- Items have to be unworn and returned in the exact same condition as you bought them.
- Accessories & sales items (our ‘under 30 euro’ section) are non-returnable.
- End-of season sales are always non-returnable.
Please e-mail us at firstname.lastname@example.org to receive a ‘document of return’. Fill it out and send it back to us before returning your item. Returning your package is at your own costs, unless the return concerns an incorrect delivery. If the item gets lost or damaged during shipping, we will not be able to refund you. Our standard procedure is that we give you a coupon for the entire sum of your order (shipping / return excluded). In certain conditions (eg damaged item) we do give you your money back. After receiving a form of return, you can send your packages to this address:
Refunds will be made within 14 days after receiving your package.